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COVID-19 Update

A little message from the JEZZA Family

With increasing Government guidance around how to stay safe, we wanted to keep you up to date with what we are doing as a business to protect you and all of our wonderful colleagues, and show that although we are going through unprecedented time, we are working together to keep our distance whilst staying connected.

Social Distancing

Everyone based at head office such as the accounts department are working from home.

Our Customer Service team is set up remotely, and is available to support you 24/7 with any queries via Instagram DM, WhatsApp, email and even on calls through our hotline number +94773444602.

The warehouse team are working with a 2-meter distancing policy, which is enabled through reduced staffing across shifts, staggered start and finish times and staggered breaks which we are flexible with to support our colleague's requests. We have spaced out all workstations where your JEZZA order is packed and have deployed extra deep cleaning sessions across all areas of the warehouse.

We work with a reputed third-party courier service that also practices social distancing. On collection, they choose a safe place for your order, maintain the social distancing rules for both you and their drivers and also discard the outer package upon receiving the order.

Orders & Returns

Taking into consideration the safety of our customers and staff, a directive from the management was taken to temporarily halt all the exchanges of products.

Delivery times will be kept up to date on site and you will be shown an estimated delivery period at checkout before placing an order. Please bear in mind that due to the prevailing situation the delivery period may vary but we will try our best to stick to the standard delivery period.

Staying Safe in Style

We pride ourselves on staying connected with you and our JEZZA Family. We are working around the clock to make sure all guidelines set are being met, and are going above and beyond for our colleagues to make sure they stay safe, whilst we continue to deliver the hottest trends and content to you at home. We will continue to follow any Government guidelines and will keep you updated if there are any changes, keeping our JEZZA Family and you at the forefront of all that we do.

If you have any more questions,

Hit us up on our Instagram Dms, Whatsapp or call on our hotline number +94773444602

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JEZZA SIZE GUIDE

All values are entered in inches.

UK Size Pant size Size Bust Waist Hip Shoulder
8 30 S 36" 30" 40" 14.25"
10 32 M 38" 32" 42" 15"
12 34 M 40" 34" 44" 15.75"
14 36 L 42" 36" 46" 16.5"
16 38 L 44" 38" 48" 17.25"
18 40 XL 46" 40" 50" 18"

 

How to take your Measurements

Bust (A) : Place one end of the tape measure at the fullest part of your bust. Wrap the tape around your body (under your armpits, around your shoulder blades, and back to the front) to get the measurement. Make sure the tape is level and not too tight for the best fit.

Waist (B) : Place one end of the tape measure at the narrowest part of your waist (typically just above your belly button). Wrap the tape around your waist, ensuring it stays parallel to the floor, and back to the starting point to get the measurement. Make sure the tape is snug but not too tight.

Hip (C) : Place one end of the tape measure at the fullest part of your hips (usually about 7-9 inches below your waist). Wrap the tape around your hips and buttocks, keeping it parallel to the floor, and back to the front to get the measurement. Keep the tape comfortably snug.

Sleeve Length (D) : Place one end of the tape measure at the tip of your shoulder (where your shoulder meets your arm). Measure down along the outer edge of your arm to your wrist bone. Keep your arm relaxed by your side while measuring.

Length (E) : Place one end of the tape measure at the high point of your shoulder (where the shoulder seam meets the neck seam). Measure down the front of your body, over the bust, and down to the ankle to get the full length of the garment.

Across Shoulder (F) : Place one end of the tape measure at the outer edge of one shoulder. Stretch the tape across your back to the outer edge of your other shoulder. Keep the tape straight across to get the shoulder width measurement.

Delivery within Sri Lanka

Island-wide delivery charge is LKR 500/-

The estimated delivery period for orders within Colombo is 2-3 working days, and to the rest of the island is 3-5 working days

For more information call +94 773 444 602 / +94 112 730 777

Delivery to India, Maldives, Pakistan & Bangladesh

Delivery rates are auto-calculated at checkout. Rates vary according to the weight of the order. 

The estimated delivery period for orders to the rest of the island is 5-7 working days

Exchange policy
Our policy lasts 14 days for exchange within Sri Lanka. The exchange period for orders outside of Sri Lanka is 30 days from the delivered date.

Tags and bills must remain intact for the exchange to be possible. Items received should be unused and undamaged. The return delivery fee is paid by the buyer. Exchange is accepted at our Flagship store (Kalubowila) call +94 112 730 777.

Thanks for contacting JEZZA. We'll get back to you as soon as possible.

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